RETURN AND EXCHANGE

Return and exchange policy

You can return any item purchased on Taillée Online Store within 14 days of the delivery date. 

Returns are free for France and Europe. For international zone, costs will be at the charge of consumers.

Here’s how :
1. Explain the issue at our customer service : https://tailleeparis.com/pages/contact 

or at: contact@tailleeparis.com

2. Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.

Return and exchange condition

Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.

Refund time

We usually accept returns within 3 business days of their arrival at our warehouse. During peak times it could take up to 7 business days. Once your return has been accepted, we will immediately request reimbursement and send you a confirmation email.

The time needed to process your refund may vary based on the payment method payment used:

Credit Card: Our bank will reimburse you within 7 business days of the Return Acceptance Confirmation email. The time it takes to restore the credit back to your account depends on the Credit Card Issuer.

PayPal: You will see the refund in your PayPal account within 24 hours of the Return Confirmation email.

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